Thank you for your Pelagic Gear Polarized purchase. We understand our customers live an active lifestyle on and off the water and unforeseen accidents can damage your gear. We have you covered with our warranty program. Our High Performance Warranty to ensures that your sunglasses can be replaced at no charge for any reason within the first 60 days of purchase. Our Limited Lifetime Warranty protects you from manufacturer defects and if it’s normal wear and tear we will still replace your pair for a small fee. We stand behind our eyewear and appreciate you choosing Pelagic Gear Polarized sunglasses.
Within 60 Days
FREE Replacement w/ original proof of purchase.
Greater than 60 Days
$65-$85 Replacement Fee for normal wear & tear,
HIGH PERFORMANCE WARRANTY
Only valid for original owner and must present valid proof of purchase from an authorized Pelagic dealer. Pelagic Gear stands behind our eyewear for any reason that causes your sunglasses not to be functional within 60 days of purchase. Any damaged sunglasses will be replaced with a new pair of the same style/color/lens up to 2 times within a 60-day period of original purchase or replacement date. This means, even if you caused the damage to the eyewear yourself, we will replace them for FREE once you send them in. If a style/color/lens is out of stock or no longer being sold, Pelagic will offer comparable style choices for replacement.
LIMITED LIFETIME WARRANTY
All Pelagic Polarized Eyewear comes with our Limited Lifetime warranty against manufacturing defects with valid proof of purchase from an authorized Pelagic dealer. Warranty claims will not be processed without valid proof of purchase by original owner. If your review does not qualify and falls under normal wear and tear you have the option of Replacement cost for our sunglasses that have our XP-700™ polycarbonate polarized lenses is $65.00 and $85.00 for our PMG™ Polarized Mineral Glass.
Sunglasses that qualify for manufactures defect will be replaced with a new pair of Pelagic Polarized sunglasses of the same style/color/lens only. All warranty claims will be subject to review. Any sunglasses deemed as a manufacturers defect will be replaced at no charge. Sunglasses that are deemed to be normal wear and tear after the first 60 days from your original purchase will qualify for Pelagic Gear’s Lifetime Replacement Program.
TO FILE AN EYEWEAR CLAIM:
Please email Pelagic Customer Care at email@example.com to obtain an Authorization Number. Please include:
- Proof of purchase
- A picture of the issue
- Description of the defect
- Contact information
Once received, a Pelagic Customer Care team member will reach out to help you through the process. Thank you for choosing Pelagic Gear!
LIMITED LIFETIME WARRANTY EXCLUDES: Products altered after purchase; damage caused by normal wear and tear including scratched lenses; disfigurement caused by neglectful exposure to extreme temperatures and/or other factors.
Warranty claims not physically received within 30 days of the initial correspondence will require submission of a new warranty application and additional approval.
For warranty claims outside the domestic US, shipping charge may apply.