Frequently Asked Questions
What is the status of my order?
Status of your order can be tracked here.
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order.
Can I change my order?
We can only change orders that have not been processed for shipping yet. We try to process orders as soon as they come in, to provide the fastest shipping times for our customers, so if it has been more than 1 hour we most likely will not be able to modify the order for you.
If you feel that you’re within the hour window and you would like to make changes to your order, please reach out to customer care at email@example.com or 949-265-7870
Why is my discount not working?
It's possible that the product you selected is on sale, and because we offer our sale products at a certain price, we are not able to stack additional discounts. It is also possible that the product is Limited Edition. All Limited Edition products do not allow discounts, unless specifically stated.
Where do you ship?
For a full list of countries, please use click this link to view countries we ship to.
How long does it take to ship my order?
After your order is confirmed, it takes up to 24 hours to ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.
Will I pay taxes for international shipping?
International deliveries will have to pay custom taxes. Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
Do you accept returns?
Pelagic wants to assure you are 100% satisfied with the product(s) you purchased, which is why we offer a FREE 30-day return period on all PELAGICGEAR.COM orders.
All items must be returned unworn, unwashed, undamaged, unused, and contain all original tags. Once your product is received and inspected, a refund will automatically be applied to the original credit card/form of payment on file and am email will be sent to you as proof of the refund. Click here for more details and to start a return.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
To start an exchange, please email firstname.lastname@example.org and mention that you would like your item to be exchanged with for another size.
Is there a warranty?
Sunglasses Limited Warranty - Click here
Limited Warranty Other - Click here