FAQs
HOW DO REFERRALS WORK?
The referral program is an easy way for you and a friend or family member to save $10 on qualifying orders placed through the site.
Click Here To Start A Referral
While logged in to your account, use the referral link above to enter an email address that is not already associated with an account. Doing so will send an account invite and referral discount code for $10 off to the email address entered. After the referred party signs up for an account and - while logged in - places a first order of $50+ of qualifying items*, the referring party will receive a confirmation email specifying the referral was successful. The referring party will then receive 100 points that are usable towards a new order. Please note: the 100-point reward will not be granted until the referred party’s order has finished processing.
HOW DO DISCOUNT CODES WORK?
Discount codes are redeemable only towards full price and non-limited-edition items. If your cart contains both full price and discounted/limited edition items, a discount code will apply only to the eligible items. Should an item that is both full price and not explicitly marked as limited edition be unable to be discounted please reach out to us at customercare@pelagicgear.com specifying what style, size, and colorway so that we can troubleshoot the issue. Discount codes for a set amount rather than a percentage off are single use only, with any unused balance being lost after use.
Discount codes cannot be combined with rewards discount or stacked on top of other discount incentives and will not apply to sale items. Discounts must be applied at checkout and will not qualify for price adjustments for discount not applied at checkout. Offers are subject to change without notice.
HOW DO GIFT CARD CODES WORK?
Unlike discount codes, any unused balance can be used on subsequent orders prior to the expiration date of the gift card code, and the balance is redeemable towards discounted items. If a gift card code is used to supplement payment with a credit/debit card, refunds will be issued first to the gift card and then to the credit/debit card unless otherwise stated.
HOW DO REWARDS POINTS WORK?
Rewards points are not automatically applied during checkout and must be manually selected via the dropdown menu at the ‘information’ step. When used towards an order for both full price and discounted/limited edition items, points are not automatically refunded in their entirety unless all items on order are shipped back for a refund. Rewards will not apply to sale items or limited edition items. Also rewards points/incentives cannot be combine with other discounts or incentives.
HOW CAN I CHECK THE STATUS OF MY ORDER?
The automated order confirmation email received shortly after finishing checkout is followed by a shipping confirmation email containing your parcels tracking number and a link to your tracking information. The following link can also be used to determine order status:
Click Here to Check Order Status
CAN I CHANGE MY ORDER AFTER IT AS BEEN PLACED?
Shipping method, items, discount codes, gift card codes, and rewards points cannot be added, removed, or modified after an order has been placed.
CAN YOU SHIP TO ME?
A full list of locales we are currently capable of shipping to can be found at the following link:
Click Here to View Countries We Ship To
WHY HASN’T MY ORDER SHIPPED YET?
Orders placed over weekends, holidays, and after 12 noon (PST) do not begin processing until the following business day. Additionally, in rare instances of extreme order volume processing time may be pushed out.
ARE THERE ADDITIONAL FEES FOR INTERNATIONAL SHIPPING?
Where applicable, international deliveries are subject to duties, taxes, VAT, and customs fees in addition to the cost of shipping. Our carrier will handle clearance and provide an invoice to you in local currency for the additional fees associated with your order. It is the duty of the recipient to be familiar with any additional fees.
HOW DO I RETURN SOMETHING?
The return process is started at the "Returns Portal and Order Status" page found at the following link: Click Here to Start a Return
Entering the number found in the ‘P.O. Number’ field found on your packing slip, as well as the email address the order was placed with, and the postal code where the order was shipped to will pull up the order status. If your order status does not yet reflect that it has been received, you will be unable to request a return. Should the status fail to update after a business day please contact us at customercare@pelagicgear.com and we can provide a prepaid return label if need be.
HOW DO I EXCHANGE SOMETHING?
We are not currently processing exchanges, so we recommend returning items for a refund and placing a new order for the preferred style/size/color.
HOW DO I FILE A WARRANTY CLAIM?
We ask that you email into us at customercare@pelagicgear.com with pictures of the item(s) in question, dated proof of purchase, and any other details you believe may be relevant to the claim. Physical proof of purchase is not necessary if unavailable. We may request that the warrantied item be shipped back to us for review prior to approval. Full explanations of our different warranty offerings can be found at the following links: