Limited Warranty - Sunglasses
All Pelagic Polarized Eyewear comes with our limited warranty against manufacturing defects with valid proof of purchase from an authorized Pelagic dealer. Claims will not be processed without valid proof of purchase by original owner.
LIMITED WARRANTY EXCLUDES: Products altered after purchase; damage caused by normal wear and tear including cracked or scratched lenses; scratched or broken frames; disfigurement caused by neglectful exposure to extreme temperatures and/or other factors, as determined solely by Pelagic.
If your claim does not qualify for manufacturer defect and falls under normal wear and tear you have the option of replacement sunglasses at a nominal cost. The replacement cost for frames with XP-700™ polycarbonate polarized lenses is $65.00 and the replacement cost for frames with PMG™ Polarized Mineral Glass is $85.00. EACH ORIGINAL PURCHASE IS LIMTED TO TWO (2) REPLACEMENTS AND MUST PROVIDE ORIGINAL PROOF OF PURCHASE FOR EACH SUBMISSION.
Sunglasses that qualify for manufactures defect will be replaced with a new pair of Pelagic Polarized sunglasses of the same style/color/lens only. All claims will be subject to review and approval. Any sunglasses deemed as a manufacturers defect will be replaced at no charge. Sunglasses that are deemed to be damaged by normal wear and tear may qualify for Pelagic’s Replacement Program if maximum claims have not been reached and replacement cost fee is paid as per above.
TO FILE AN EYEWEAR CLAIM:
Please email Pelagic Customer Care at firstname.lastname@example.org to obtain an Authorization Number. Please include:
- Proof of purchase
- A picture of the issue
- Description of the defect
- Contact information
Once received, a Pelagic Customer Care team member will reach out to help you through the process. Thank you for choosing Pelagic Gear!
Claims not physically received within 30 days of the initial correspondence will require submission of a new application and additional approval.
For claims outside the domestic US, shipping charge may apply.